Last updated: July 10, 2026
Thank you for supporting our small family business! Every order is made by hand and packed with care right here in Missouri. Because good things take a little time, we’ve laid out exactly what to expect from the moment you order to the moment your package arrives on your doorstep.
Our products are handmade in small batches, and many are made fresh once your order comes in. That means orders need a bit of processing time — the time we spend making, curing, packing, and preparing your items — before they leave our workshop. Processing time is separate from shipping time and happens first. During busy seasons, sales, or new launches, processing may take a little longer, and we appreciate your patience.
It helps to think of your order’s journey in two parts:
Your total time to delivery is the processing time plus the shipping time. A package doesn’t begin its shipping clock until it has been handed off to the carrier.
Once your order ships, delivery timeframes are provided by the shipping carrier and are estimates only, not guarantees. We’re unable to promise an exact delivery date, and delivery windows can shift for reasons beyond anyone’s control.
Weather, holidays, high-volume shipping periods, carrier delays, and other events beyond our control can all affect delivery times. We’ll always do our part quickly, but once a package is in the carrier’s hands, these delays are out of ours.
After a package has been accepted by the shipping carrier, delivery timing is outside of our control. We’re happy to help you track it down and, when appropriate, open a claim — but we’re not able to speed up or guarantee a carrier’s delivery schedule.
We pack every order to travel safely, but shipping can be bumpy. If your package arrives visibly damaged, please:
See our Refund & Return Policy for how we resolve damaged-item claims.
If your tracking stalls or your package appears lost on its way to you, don’t worry — we’ll help you sort it out. Please reach out to us at care@eweandmeessentials.com with your order number, and also contact the shipping carrier directly with your tracking number, since they hold the most detailed information about your package’s whereabouts.
For packages that appear lost in transit, we reserve the right to require a carrier investigation to be completed before we replace or refund the order. This step protects both you and us, and it’s a normal part of resolving lost-package claims.
A quick note on “delivered” packages: if tracking shows your order was delivered but you can’t find it, please check around your property, ask neighbors, and contact the carrier first. Packages marked delivered are handled under our Refund & Return Policy.
We currently ship within the United States only. If you’re outside the U.S. and hoping to order, we’d love to hear from you — reach out and we’ll let you know if that ever changes.
Please make sure your shipping address is complete and accurate at checkout. We ship to the address you provide, exactly as entered. If an address is incorrect or incomplete, delivery may be delayed or the package returned, and any additional shipping charges to resend the order are the customer’s responsibility, as described in our Refund & Return Policy.
Questions about your order or shipping? We’re always glad to help.
Email: care@eweandmeessentials.com
Ewe and Me Essentials — Missouri, USA
