Last updated: July 10, 2026
Every order is made by hand with real care, and your happiness means the world to us. Because we craft personal care products in small batches, our return policy is a little different from a big-box store — but our goal is simple: if something isn’t right, we want to hear about it and make it better.
Something not right with your order? Reach out to us at care@eweandmeessentials.com within 7 days of delivery and we’ll do our very best to help.
For the health and safety of all of our customers, we generally cannot accept returns or exchanges on opened or used products. These are personal care items that come into contact with skin, and once a product has left our hands and been opened, we’re unable to resell or reuse it for sanitation reasons. We appreciate your understanding — this policy protects everyone.
If there is a genuine problem with your order, please keep reading. The situations below are exactly what we’re here to help with.
We pack every order thoughtfully, but shipping can be rough and mistakes can happen. If your order arrives damaged, leaking, broken, or incorrect, please contact us within 7 days of delivery at care@eweandmeessentials.com and include clear photos of:
Photos help us understand what happened, improve our packaging, and (when needed) file a claim with the shipping carrier. Please hold onto the product and all packaging until your claim is resolved.
Once we’ve reviewed your claim and photos, we may choose to replace the item or issue a refund at our discretion. We’ll always aim for the option that makes things right for you while being fair to our small business. If a replacement isn’t available, we’ll issue a refund instead.
If tracking shows your package was delivered but you can’t find it, please don’t worry — this is usually resolved quickly. Before contacting us, we ask that you take these steps first:
Once a package is marked delivered by the carrier, it has left our hands and our control. We are not responsible for packages that are lost or stolen after they’ve been marked delivered to the address you provided. If you’d like extra protection, we’re happy to point you toward shipping insurance options.
Please double-check your shipping address at checkout — a single wrong digit can send a package astray. If an order is returned to us or delayed because of an incorrect or incomplete address you provided, you are responsible for any additional shipping charges required to resend it. If a package is lost entirely due to an incorrect address, we’re unable to offer a refund or free replacement.
Our products are made with real, natural ingredients, so slight variations in color, scent, and texture from batch to batch are completely normal. Cooler temperatures may firm a lotion, warmer ones may soften a bath bomb, and botanical ingredients can shift in shade over time. These natural differences are part of the handmade charm and are not considered defects.
We provide a full ingredient list for every product so you can shop with confidence. If you have allergies or sensitivities, it is your responsibility to review these lists before purchasing and to patch-test before full use. Because we cannot predict how each person’s skin will respond, we’re unable to accept returns or issue refunds for reactions or personal preference related to scent, feel, or ingredients.
The overwhelming majority of our customers are wonderful, and we extend our trust freely. That said, we reserve the right to deny refund or replacement requests that appear fraudulent, abusive, or that fall outside this policy. Repeated claims or misuse of our goodwill may result in a refusal of future orders.
When a refund is approved, it will be issued back to your original payment method through Stripe, our payment processor. Please allow a few business days for the refund to process and appear on your statement, depending on your bank or card provider.
We’re a real family, and we genuinely want you to love what you receive. If anything about your order isn’t right, please reach out — we’ll always do our best to help.
Email: care@eweandmeessentials.com
Ewe and Me Essentials — Missouri, USA
